Protecting your card
Customer Security and Fraud Awareness Website Communication
We hope you have a long, happy and secure relationship with your Pay Plus card. The best way to do this is to ensure you take the best of your card.
Our Approach to Security
When it comes to your financial information, your security is our top priority and when you access your e-money account, it is important that we know it is you. Here are some of the ways we do that:
Login details Ð when you activated
your card, you created online login details unique to you, to protect yourself
we recommend you do not share them and change your password regularly.
Personal data Questions Ð If you contact our customer services team, we may ask you to confirm who you are by asking you question relating to personal data you provided when creating your online e-money account.
Providing Information Ð we will never ask you for your online password details or for your PIN number or your full 16 digit card number. We will always first send you an email if we are trying to contact you and may contact you by follow up telephone call for more urgent matters.
How to Report Fraud
If you notice something suspicious and believe it could be fraudulent, you should contact us as soon as you become aware of it using the telephone number or email address.
Reporting Fraud: contact via email at email@example.com or telephone +44 20 36953242
Lost or Stolen Cards: +44 20 36953242 (24 Hours)
Suspicious Emails: contact via email at firstname.lastname@example.org or telephone +44 20 36953242
How to Protect Yourself from Fraud
Help to keep yourself safe from fraudsters by following the tips below. Remember, if you are ever unsure, do not act. A genuine company will never rush you to take action.
Always make sure your mobile telephone number and email address registered with us is up to date, we will use these to contact you if we notice unusual activity on your e-money account.
Some Tips for Using Your E-money Account and Prepaid Card Safely
When using a mobile application
When shopping online or in a store
Remember, if you decide to donate, resell or recycle an old mobile phone, computer, laptop or tablet, make sure you fully remove all data and apps first as otherwise these may be accessed by whoever your device is passed to.